Long puffer coat with hood and adjustable waist for women | Caurelle

30-Day Returns & Refunds

You have 30 days from the date your order is delivered to request a return. Returns or refund requests submitted after this period cannot be accepted.

Once approved, your refund will be issued to the original payment method used to place your order.

To start a return, contact our customer support team at support@vitalesuite.com.

Return Eligibility

Returned items must be unused, unworn, and in their original condition, including all applicable tags and packaging.

Items returned damaged, altered, used, or with missing parts may not qualify for a refund unless the issue was caused by our error.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect. In these cases, VitaleSuite will cover the return shipping cost.

How to Return Your Order

To return an eligible item:

1. Contact support@vitalesuite.com with your order number and reason for the return.
2. Wait for our team to review your request and provide return instructions and the correct return address.
3. Securely package the item and return it according to the instructions provided.
4. Once your return has been received and inspected, any approved refund will be processed within 7 days.

Exchanges

We do not offer direct exchanges. To order a different size, colour, or style, return your eligible item for a refund and place a new order for your preferred option.

For further information, please visit Vitalesuite.com.

Shipping Information

At VitaleSuite, we offer free shipping on all orders within the United States. Orders are processed within 1–2 business days, followed by an estimated delivery time of 5–9 business days.

We carefully prepare every order to ensure it is delivered as quickly and safely as possible.

Order Tracking

All orders include tracking for your peace of mind. Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number, allowing you to follow your parcel throughout its journey.

For further information, please visit Vitalesuite.com.