Refund policy

At Vitalesuite, we want every order to be something you're glad you chose. Still, we know a purchase doesn't always work out the way you hoped — and that's completely fine. If something isn't right, we're here to sort it out with you.

Return Window

You have 30 days from the day your order is delivered to start a return. That should be more than enough time to look everything over, try it out, and make up your mind. Once the 30-day period ends, we're no longer able to accept returns.

Return Conditions

To qualify for a return, the item needs to be unused and in exactly the condition it arrived in — no signs of wear, washing, or alteration. It should also be back in its original packaging with every tag still attached. Put simply: if you'd be pleased to receive it, we'll be pleased to take it back.

How to Start a Return

Ready to begin? Send an email to support@vitalesuite.com and include:

  • Your order number

  • The name on the order

  • Your shipping address

Once your request is approved, we'll reply with step-by-step instructions, including the return address and anything else you'll need. We keep the process as simple as possible.

Refunds

Once your return reaches us and passes inspection, we'll begin processing your refund right away. The amount will be sent back to your original payment method within 7 days of approval, and we'll email you a confirmation as soon as it's issued.

Non-Refundable Items

There are a few things we're unable to take back:

  • Opened or used products

  • Gift cards

  • Store credit

Items in these categories aren't eligible for a refund.

Late or Missing Refunds

If more than 7 days have passed and your refund still hasn't appeared, here's what we suggest:

Start with your bank, since processing times on their end can add a few extra days. Next, contact your credit card company or payment provider. If you've tried both and the refund is still missing, email us and we'll look into it personally.

Damaged, Defective, or Incorrect Products

Mistakes happen from time to time. If your order arrives damaged, faulty, or simply isn't what you ordered, email support@vitalesuite.com as soon as you can.

Attach a photo of the problem (it helps us see exactly what went wrong), and we'll put it right. You'll receive a free replacement, and we'll cover the return shipping on the damaged or incorrect item. No extra charges, no runaround.

Exchanges

We don't process direct exchanges, but getting what you want is still simple. Return the original item for a refund, then place a fresh order for the size, color, or style you'd prefer. It's fast, flexible, and lets you pick exactly what you're after.

Order Cancellations

We begin preparing orders as soon as they come in so they reach you sooner. For that reason, we're unable to cancel an order once it has been submitted. We'd encourage you to review your cart carefully before completing checkout.

Return Shipping

For standard returns (a change of heart, or something that simply wasn't your style), return shipping is paid by the customer. The one exception is when we've sent a damaged, defective, or incorrect item — in that case, the cost is on us.

Restocking Fees

Good news: there are no restocking fees at Vitalesuite. If your return meets the conditions above, you'll receive a full refund of the item price with no unexpected deductions.

Change of Mind Returns

Changed your mind? It happens. You're welcome to return the item within 30 days, provided it's unused and still in its original condition and packaging. Just remember that for change-of-mind returns, return shipping is the customer's responsibility.

Contact Information

Questions about returns, refunds, or anything else? We're happy to help.

Store name: Vitalesuite
Address: 8225 Moberly Ln, Dallas, TX 75227, United States
Email: support@vitalesuite.com
Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT)

We aim to respond to every email within one business day. And yes — a real person reads each one.