Frequently Asked Questions
Payment Methods & FAQ
We offer a range of secure payment options so that checking out is smooth and convenient. At present we accept Apple Pay, Google Pay, Maestro, Mastercard, and Visa.
Do you offer free shipping?
Yes — standard shipping is free on every order within the United States, with no minimum purchase required.
How long will it take to receive my order?
We know you’re looking forward to your order, so we do everything we can to get it to you quickly.
Orders are usually processed within 1 to 2 business days. Our cutoff time is 5:00 PM (GMT) — anything placed after that is processed on the next business day. Once your order is on the move, standard delivery within the US normally takes 5 to 9 business days.
When will I receive my refund after returning a product?
As soon as your return has arrived and been inspected, we’ll process your refund within 7 days. The money goes back to your original payment method, and a confirmation email follows once it’s complete.
How can I track my order?
The moment your order ships, a tracking number lands in your inbox. You can also check your order status through our website at any time.
Do you ship internationally?
For now, we ship within the United States only. We’re a small but growing brand and hope to reach other countries in the future — so do stay tuned.
How can I exchange a product?
We don’t offer direct exchanges, but we’ve kept the process simple: return your item for a refund, then place a new order for the size or style you’d prefer. It’s quick, and it gives you the freedom to pick exactly what you want.
Can I cancel my order?
We begin processing orders as soon as they arrive so they reach you sooner. For that reason, orders can’t be canceled once submitted. We’d always suggest taking a quick moment to review your cart before you check out.
How can I contact customer support?
We’re here and glad to help. For any question at all, email us at support@vitalesuite.com. Adding your order number lets us get back to you even faster.
Store name: Vitalesuite
Address: 8225 Moberly Ln, Dallas, TX 75227, United States
Email: support@vitalesuite.com
Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT)
We aim to respond to all emails within one business day — and every one of them is read by a real person.