Privacy policy

At Vitalesuite, we respect your privacy and believe in being open about the way we handle your information. This Privacy Policy sets out what personal data we collect, why we collect it, and how it is used — written in plain language, because legalese shouldn’t be the only option.

When you visit vitalesuite.com or buy something from our store, you are placing your trust in us with your information. We take that trust seriously.

What Information We Collect

The information we collect depends on how you interact with our site. Here’s what that covers:

Device Information

When you visit our website, we automatically gather certain details about the device you are using. This helps us confirm the site loads properly and shows us how visitors are using it.

These details include:

  • Your web browser version
  • IP address
  • Time zone
  • Cookie information
  • Which pages or products you view
  • The search terms that brought you here
  • How you move through the site

We collect this to improve your experience, optimize our website, and help screen for possible fraud. It is gathered automatically through cookies, log files, and similar technologies, and shared with Shopify so we can understand site activity.

Order Information

When you place an order, certain details are needed to fulfill it. These include:

  • Your name
  • Billing and shipping address
  • Payment information (such as credit card details)
  • Email address and phone number

We use these details to process your payment, arrange delivery, send order confirmations, keep you informed, and screen for fraud. If you have opted in, we may also use them to tell you about products or promotions we think you’ll like. This information comes directly from you at checkout and is shared with Shopify, our payment processors, and shipping carriers as required.

Customer Support Information

If you contact us with a question or a problem, we keep the information you share so that we can help. That may include your name, order number, and details of your concern. It allows us to give you the support you deserve.

Behavior Information

We use tools such as Hotjar to understand how visitors engage with our site — where they click, how they scroll, and what holds their attention. This helps us refine your experience and make the website more intuitive. You can read more about Hotjar’s privacy practices on their own site.

How We Share Your Information

We do not sell your personal information. Ever.

We do share certain information with trusted partners who help us run the business — Shopify, for instance, which powers our online store. These partners are bound by strict confidentiality agreements and use your data only as far as needed to deliver their services.

We may also disclose information where the law requires it — in response to a subpoena, court order, or similar legal request, for example. Where it is necessary to protect our rights or the safety of others, we will do what is required.

We never pass your personal information to third-party advertising platforms such as Facebook or TikTok without your explicit consent.

How We Use Your Information

Your personal information is used to:

  • Process and fulfill your orders
  • Arrange shipping
  • Provide customer support
  • Keep you updated on your purchase
  • Screen for fraud or potential risk
  • Send you news about new products or promotions (only where you’re happy to receive it)

How Long We Keep Your Information

We hold your personal information only for as long as we need it — which normally means for as long as you have an account with us, or for as long as the law requires. If you place an order, your information stays on record unless you ask us to remove it. You may request erasure at any time (more on that below).

Your Rights

You remain in control of your personal information. Under US privacy laws and general data protection principles, you have the right to:

  • Access – Request a copy of the information we hold about you
  • Correct – Ask us to fix anything inaccurate or incomplete
  • Delete – Request erasure of your personal information in certain circumstances
  • Restrict – Ask us to limit how your data is used
  • Object – Opt out of certain kinds of processing, such as marketing emails

To exercise any of these rights, simply email us at support@vitalesuite.com. We’ll reply as quickly as we can.

Automatic Decision-Making

We do not use fully automated decision-making that produces legal or similarly significant effects for you. That said, Shopify — the e-commerce platform behind our store — does apply limited automated tools for fraud prevention. These may temporarily block IP addresses or credit cards linked to repeated failed transactions. Such measures are short-lived and have no major impact on your experience.

Cookies

Cookies are small text files placed on your device when you visit a website. They allow us to remember your preferences, hold items in your cart, and see how people use our site.

We use several types:

  • Necessary cookies – Essential for basic functions such as navigation, the shopping cart, and checkout. Without them the site cannot work properly.
  • Performance and analytics cookies – These show us how visitors interact with the site so that we can improve it.
  • Targeting or advertising cookies – These display ads relevant to your interests, and are used only where you have given consent.

Most cookies are "persistent", meaning they remain on your device for a set period (up to two years) unless you clear them. You can manage or switch off cookies through your browser settings — bear in mind that some parts of the site may not work as smoothly without them.

Do Not Track

Some browsers include a "Do Not Track" feature. As there is still no consistent industry standard for responding to these signals, we do not currently alter our data practices in response to them. We are, however, watching how this area develops.

Changes to This Policy

We may revise this Privacy Policy occasionally — if our practices change, for example, or if legal requirements shift. Whenever that happens, the updated version will be posted here with a new effective date. We encourage you to check back now and then, and we will never make changes that weaken your privacy without telling you.

Complaints

If you have concerns about the way we handle your personal information, we hope you will come to us first — we sincerely want to put things right. You also have the right to lodge a complaint with the appropriate regulatory authority in your state or region.

Contact Us

Questions? Concerns? Just want to say hello? We’d love to hear from you.

Store name: Vitalesuite
Address: 8225 Moberly Ln, Dallas, TX 75227, United States
Email: support@vitalesuite.com
Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (MST)

We aim to respond to all emails within one business day — and every one of them is read by a real person.